The RSA Team

Rachel Staggs

Advanced non-surgical aesthetic treatments

Rachel is renowned for her expertise in advanced non-surgical aesthetic treatments delivered with a holistic approach.

For over 23 years, Rachel’s reputation for exceptional customer care has provided peace of mind, allowing you to relax as she works her magic.

Rachel’s wealth of knowledge and commitment to her clients combine to bring you the certainty that she and her team are on hand to make the very best of you when it matters most.

With beauty industry science and techniques advancing rapidly, Rachel takes pride in ensuring the latest and most effective treatments and products are tailored to your unique and specific needs.

Sacha Campbell

Senior Therapist

Sacha has been a beauty therapist for 22 years; she qualified from Kingston College in 1998 with a BTEC in Beauty Therapy. Her first job was alongside Rachel where they formed a tight friendship that is still going strong. Sacha has worked with Rachel on and off over the years in various Richmond-Based Salons.

Sacha then went on to spend 4 years working for Benefit Cosmetics as a Head Brow Expert. She also managed her own store for 2 years and worked alongside the events team in covering London Fashion Week.

Sacha has been working for Rachel since May 2014. She has helped Rachel make The Balcony and now Rachel Staggs Aesthetics develop into a salon where clients are rest assured they are in the best hands, with premium-quality treatments and great customer service.

Sacha is a great all-round therapist; her experience enables her to put her hand to everything she does with great gusto. Although she is very much an established therapist with great all-round skills, she does particularly enjoy doing manicures, pedicures, lash lifting and brows. This shows her great attention to detail and her slight obsession with perfection.

Jo Abbott

Front of House Manager

Jo, the warm and welcoming face of our clinic's reception. With a genuine smile and a knack for making everyone feel at home, Jo embodies the essence of hospitality. From the moment you step through our doors, you'll be greeted by her cheerful demeanor and helpful attitude. Jo is not just a receptionist; she's a key part of the experience, ensuring that your visit is as comfortable and stress-free as possible. Whether it's your first time or you're a familiar face, Jo's friendly presence sets the tone for the exceptional care and service you'll receive at our clinic.

Dr Harriet Jenkins

Botox & Fillers

Dr Harriet Jenkins is a qualified medical doctor specialising in aesthetic treatments alongside working as an anaesthetist in the NHS. She also works at Harley Academy and The Academy Clinic as a clinical mentor and trainer.

Dr Harriet’s aesthetic practice focuses on personalised bespoke treatments that ensure natural-looking results, leaving patients feeling refreshed, restored and rejuvenated.

Louise Heseltine

Reflexology and Reiki Master

Louise is a trained practitioner with years of experience as a therapist in reflexology, aromatherapy massage and reiki as well as other areas.  Specialisms include treatments relating to fertility and pregnancy.  In addition, she has taught focused reiki classes since 2005. 

In addition to her role at the Roko health club, she currently performs treatments at Reflexions, a chain of therapy centres based in London. 

Training and qualifications

• Diploma in Holistic Aromatherapy Massage - Tisserand Institute
• Reiki Training to Reiki Master Level - Reiki Evolution
• Level 3 Diploma in Reflexology – Oxford School of Reflexology